Support
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Email SupportCommon Issues
AR measurements are not working
Make sure you've granted camera permission in Settings > Handy > Camera. AR works best in well-lit areas with textured surfaces. Try slowly scanning the area before placing measurement points.
Level or Compass seems inaccurate
Sensor tools rely on your device's gyroscope and magnetometer. For the Compass, try calibrating by moving your phone in a figure-8 pattern. For the Level, place your phone on a known flat surface to verify. Magnetic interference from nearby electronics can affect readings.
How do I restore my Pro subscription?
Open Handy, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase. If the issue persists, try restarting the app.
How do I delete my data?
Your projects are stored on your device, and in your own iCloud if you turn on sync. You can delete single projects in the app, and deleting the app removes all Handy data from the device. The usage and ad-measurement data held by AppsFlyer and Meta is described in our Privacy Policy; to have it deleted, email support@handy--app.com.
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